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SACRAMENTO (Reuters) - Drugmaker Eli Lilly
and Co. will pay $160,000 and tighten consumer privacy protections to
settle charges it sent out e-mail addresses for hundreds of subscribers
to its prozac.com online alert system, California's attorney general
said on Thursday.
"A company that collects personal data
online with assurances of privacy should take its obligation seriously,"
Attorney General Bill Lockyer said in announcing the deal to settle an
investigation mounted by several states.
Lockyer said Lilly released the e-mail
addresses of approximately 670 subscribers to its prozac.com service
when it sent out a mass e-mailing to all subscribers last year with a
complete list of recipients' e-mail addresses at the top.
Lilly, which had promised to maintain the
confidentiality of consumer information, blamed the mailing on a
programming error, Lockyer said.
Under the settlement agreement, Lilly will
strengthen its internal standards for privacy protection and institute
automated checks on software that accesses consumer information
databases.
The company will also build on similar
obligations imposed by the Federal Trade Commission (FTC) earlier this
year, and agreed to pay the states--California, Connecticut, Idaho,
Iowa, Massachusetts, New Jersey, New York and Vermont--$160,000 to
settle the case, Lockyer said.
Lilly issued a statement expressing its
regret over what it described as a mistake by an employee.
"While we are disappointed that the
FTC/states felt this one-time, inadvertent human error warranted a
consent decree, we respect the commission's view on this matter. Lilly
is committed to working with them to implement the decree," the company
said.
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