Healthcare professionals must be perceived as caring
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Healthcare professionals must be perceived as caring
Healthcare professionals must be perceived as caring
EDITORKelley and Tucci outline several simple, well
thought out, aspects to improving the experience of quality of care forpatients
in the light of a North American report.1
What is crucial to a perception of improved quality in the NHS is reinforcement
of the perception by patients that healthcareprofessionals at all
levels actually "care" for them individually.This can
engender forgiveness for slight delays or minor discomfortsand
appreciably aid the healing process. It is not a substitutefor
quality, but it is a very important addition. All the mechanisticchanges
necessary to ensure a robust clinical governance processin NHS
trusts must be seen to complement the best human attributesof all
staff that work in the NHS, not demoralise them. To careishuman.
Paul Buss, consultant paediatrician.
Royal Gwent Hospital, Newport, Gwent NP9 2UB pbuss@doctors.org.uk
1.
Kelley MA, Tucci JM. Bridging the quality chasm. BMJ
2001; 323: 61-62[Full
Text]. (14 July.)
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