http://bmj.com/cgi/content/full/323/7317/869/b
BMJ 2001;323:869 ( 13 October )
Letters
Healthcare professionals must be perceived as caring
Kelley and Tucci outline several simple, well
thought out, aspects to improving the experience of quality of care for patients
in the light of a North American report.1
What is crucial to a perception of improved quality in the NHS is reinforcement
of the perception by patients that healthcare professionals at all
levels actually "care" for them individually. This can
engender forgiveness for slight delays or minor discomforts and
appreciably aid the healing process. It is not a substitute for
quality, but it is a very important addition. All the mechanistic changes
necessary to ensure a robust clinical governance process in NHS
trusts must be seen to complement the best human attributes of all
staff that work in the NHS, not demoralise them. To care is human.
Paul Buss
Royal Gwent Hospital, Newport, Gwent NP9 2UB pbuss@doctors.org.uk
|
1. |
Kelley MA, Tucci JM. Bridging the quality chasm. BMJ
2001; 323: 61-62 |
ALL
INFORMATION, DATA, AND MATERIAL CONTAINED, PRESENTED, OR PROVIDED HERE IS FOR
GENERAL INFORMATION PURPOSES ONLY AND IS NOT TO BE CONSTRUED AS REFLECTING THE
KNOWLEDGE OR OPINIONS OF THE PUBLISHER, AND IS NOT TO BE CONSTRUED OR INTENDED
AS PROVIDING MEDICAL OR LEGAL ADVICE. THE DECISION WHETHER OR NOT TO
VACCINATE IS AN IMPORTANT AND COMPLEX ISSUE AND SHOULD BE MADE BY YOU, AND YOU
ALONE, IN CONSULTATION WITH YOUR HEALTH CARE PROVIDER.