http://www.nytimes.com/2002/03/21/technology/circuits/21DRIV.html
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He bought an Intelli-Check system, which costs about $2,500 and can scan both bar codes and magnetic strips. Now, three years and 1.3 million scanned customers later, he has grown to understand how the data reflects the bar's business.
On Tuesdays, for example, the number of customers born between 1955 and 1960 spikes when the 40-something crowd comes for the jazz.
Thursday night is popular among people who have the upscale Boston ZIP codes 02109, 02111 and 02113. They come to hear Cat Tunes, a band well known among those who go to Martha's Vineyard.
When the singer Chad LaMarch performs on Sundays, women make up 60 percent of the crowd. "The men always follow the women," Mr. Barclay said.
While attributes like age and sex can be observed from simply looking at the crowd, the hard statistics are more valuable in negotiating with liquor companies over promotions, he said.
Other bars are using the information gleaned to give repeat customers special treatment, similar to the way airlines reward their frequent fliers. Some are planning to tap into the addresses.
"Let's say I'm doing an all-male-performer show," said Kenny Vincent, who owns a bar in New Orleans called Kenny's Key West. "I could just mail to just girls I want to target between 21 and 34. I have all that information. The whole reason to have a database is to advertise and market to your customers."
In some cases the data can be correlated to what customers buy. Polka Dot Dairy/ Tom Thumb, a convenience store chain based near Minneapolis that operates about 100 stores, including the Bonkers chain, in Minnesota and Wisconsin, installed machines made by the Logix Company to comply with age minimums on the sale of tobacco. But Terry Giebel, a controller at Tom Thumb, said the ability to build customer databases was also a selling point.
"Any marketing tool that we have that makes us different than our competition is an advantage," Mr. Giebel said. "We could do direct marketing to people who are smokers."
But such cross-linking of data raises concerns. "As more and more people in the private sector want to make use of that identity document, it becomes coercive since it's linked to the transactions," said Marc Rotenberg, executive director of the Electronic Privacy Information Center.
The scanner can also be programmed to reject troublesome customers. Simply knowing that a quarrelsome man is named Greg and lives in a specific town can be enough information to lock someone out. The Rack has determined people's identities simply by remembering the face and approximate time of arrival, since the bar also has a digital video camera that films people as they walk in. "You don't need a lot of information to find out who someone is," Mr. Barclay said.
Newer, two-dimensional bar codes that can store more data have been adopted by almost 30 states, including New York. Some states are already using this extra storage capacity to pack in biometric information. Georgia stores two digital fingerprints as well as the person's signature. Tennessee stores a facial recognition template. Kentucky recently became the first state to embed a black-and-white electronic version of the photograph in the bar code.
Such biometric information is designed to add extra security to the document, even though few scanners are designed to read such specialized information.
But as Americans debate expanding the national standards for driver's licenses to improve security, the scanner technology has already gained impetus.
Logan Airport in Boston is using the machines to check the identity of passengers. New York University Hospital scans and stores visitors' driver's license information. Delaware has installed the machines to screen visitors at the state legislature and its largest state office building.
The scanners' manufacturers are generally aware of the potential for personal information to be abused. The Logix Company, based in Longmont, Colo., allows clients like bars to view aggregate but not specific data, to prevent a scenario in which "a bouncer at a bar stalks a blond, 20-year-old, 5-foot-7 girl," said Lana Rozendorf, a sales manager with Logix. "As a company we want to take responsibility for who has responsibility for this information."
But with Intelli-Check's scanners and those of many other manufacturers, the information is stored locally, with the client gaining easy access.
Mr. Vincent, who uses an Intelli-Check scanner at his bar in New Orleans, shrugged off the notion of someone's abusing the information. He said he had no interest in keeping information on people who objected to being in his database. "Will I use it in the wrong way?" he said. "No."
Then he paused. "But then again, what is to stop the next guy?"
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