WASHINGTON - Many health
care experts and consumer advocates want hospitals to pull the plug
on a 24-hour television channel that broadcasts health care programs
- and prescription drug ads - in more than 600 hospitals nationwide.
The Patient Channel
delivers half-hour and hour-long programs to patients' rooms and
waiting rooms that tell viewers how to recognize, treat and live
with ailments such as diabetes, high blood pressure and stroke.
Other offerings tell how to take medicines properly and tout the
value of exercise and good nutrition.
Teresa DeVore, a patient
this week at Wheeling Hospital in Wheeling, W.Va., heartily endorsed
The Patient Channel, produced by General Electric Medical Systems of
Waukesha, Wis.
"I enjoy it," said
DeVore, 44, a licensed practical nurse. "They give you a lot of
information in a little bit of time, and it's information a lot of
people don't know." She said she'd watch The Patient Channel at home
if it were available.
For now, the show's
commercials are easy to miss. They account for only 18 minutes of
the fledgling channel's daily airtime, though that will change as
soon as marketers can sell more.
Dr. Bruce Dan, the
channel's managing editor and a frequent on-air personality,
envisions a program about depression, for example, that would lead
naturally into commercials for antidepressants such as Prozac,
Zoloft and Paxil.
Drug companies "want get
their message out to their potential audience just like any purveyor
of a product," Dan said. "Direct-to-consumer advertising is part of
the fabric of consumer advertising in this country."
That prospect outrages
some, however, who say the channel's prescription drug ads try to
influence patients at a vulnerable time. Some doctors worry that the
ads could undermine their independence as prescription-writers.
Medical ethics experts fear patients will assume that hospitals that
offer The Patient Channel endorse the products advertised.
Those concerns have
prompted at least one large hospital chain, San Francisco-based
Catholic Healthcare West, to ban the channel from its facilities. A
hospital accrediting group has chastised The Patient Channel for an
allegedly deceptive claim and for what it calls blurring the line
between programming and advertising. And Commercial Alert, a
Portland, Ore., consumer watchdog group, has drafted a petition with
the signatures of 37 physicians who oppose the station on ethical
grounds
The controversies come as
GE seeks to expand its viewership to more than 1,000 hospitals by
year's end.
In Dan's view, the
critics are overreacting.
The station is one of
many available to patients, he argued. "If they don't like it, they
can change the channel or turn it off," he said. He added that drug
ads aren't the only commercials the channel airs.
Dan said the channel
should be praised - instead of scorned - for helping to educate
patients when doctors and nurses are often too busy.
Peggy Contraguerro, the
director of nursing staff development at the Wheeling hospital,
agreed that the channel helps educate patients and their families
about their ailments. "It's an opportunity to learn if you're
interested," she said. She was quick to add that the programs "in no
way can replace the interactions that we have to have with
patients."
Marcia Angell, a senior
lecturer on social medicine at Harvard Medical School, vehemently
disagreed on the issue of education.
"This is not patient
education. And it's phony baloney to pretend that it is. This is
advertising," she said. "It's designed to get that patient right at
that moment to ask their doctor, `Do I need these drugs?' "
What's wrong with that,
Dan responded. "If that conversation takes place between a doctor
and a patient after having watched the channel, isn't that great to
finally have the doctors and patients talking to each other?"
Dr. George Reisz, the
chairman of the Department of Medicine at the University of
Missouri-Kansas City School of Medicine, sided with Angell.
"The fact that it's in my
waiting room implies to the patient that it has my approval, and
that may or may not be the case. It compromises the ethics of the
situation," Reisz said.
That's why Catholic
Healthcare West, which operates 51 hospitals in California, Nevada
and Arizona, won't carry the channel. HCA Inc., in Nashville, Tenn.,
which owns 190 hospitals in 23 states, is letting the administrators
at each of its hospitals decide whether to air the channel, company
spokesman Ed Fishbough said.
The Joint Commission on
Accreditation of Healthcare Organizations, which sets health quality
standards for hospitals, recently rebuffed The Patient Channel. At
issue was a claim in the channel's marketing materials that said the
programming supports hospital staffs' efforts to meet the
commission's requirements for patient education.
Dan responded: "If that
bothers them, we'll take it out."
Commission President Dr.
Dennis S. O'Leary also noted that patients might confuse the
channel's educational content with commercials because there's no
clear buffer between ads and programming.
Dan responded:
"We think it's clear, but
if they think it needs a little more demarcation, we'd be happy to
do it."
Stung by the criticism,
Dan questioned why Commercial Alert, the consumer group, hadn't
targeted The Newborn Channel for similar scrutiny. The station has
aired programs - and commercials - aimed at new parents in more than
1,000 hospitals since 1992.
"I've never heard of it
until this moment, but we thank Dr. Dan for the tip," said Gary
Ruskin, the executive director of Commercial Alert.
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For more information
about The Patient Channel, go to
www.patientchannel.com
For more information
about Commercial Alert, go to
www.commercialalert.org