From his perch atop the dais, surgeon Anthony Coletta looked out
over a billowing sea of white coats.
The assembly at the Valley Forge Convention Center had the look
and feel of a political convention, with placards bobbing and signs
waving. But this was no gathering of straw-hatted, cigar-smoking
ward leaders, no coalition of locked-out insurgents.
Far from it. Most of the people in the rambunctious crowd of
2,000 were physicians - among the wealthiest and most privileged
professionals in the nation, people whom others view as charter
members of the American elite.
On this day in late April, the doctors, most of whom had never
protested anything in their careers, were rocking the convention
center with the roar of their voices. Many had closed their offices
for the day, determined to express their fury over malpractice
insurance and a health-care system they believe has gone out of
control.
The hall pulsated to the beat of old rock anthems, such as
Thunderclap Newman's "Something in the Air," with its dated calls to
social revolution, and the perennial local rouser, the theme from
Rocky.
Coletta watched approvingly from the stage as these modern
revolutionaries grew angry in their protests. One placard pictured
Gov. Rendell on the ace of spades, the same villainous rank that
U.S. military searchers had assigned to Iraqi dictator Saddam
Hussein. Another chided U.S. Sen. Arlen Specter, whose son, Shanin,
is a prominent Philadelphia malpractice lawyer.
"They say that organizing doctors is like herding cats," Coletta
began. "Well, welcome to the cattery."
As a call to arms, the demonstration was unique for its
participants, unusual for its tenor, and more than a little odd.
Here were some of the more eminent people in society, professionals
who enjoy more education and higher pay than almost all other
Americans. Yet they felt themselves forced into the streets,
parading in public to articulate a single, heartfelt conviction:
that they - and by extension their patients - are being mistreated.
Ask doctors how they're enjoying their work, and you'll get an
earful: frustration, indignation, pain, resentment, accusation. If
there were such a thing as a misery index for doctors, it would now
stand at 10. And that isn't good for patients.
"I honestly think the stress is about as high as I have ever seen
it," says Daniel Duffy, executive vice president of the American
Board of Internal Medicine.
"This is the worst that I've seen," adds Richard Wender, chair of
the department of primary care at Jefferson Medical College in
Philadelphia.
The American health-care system is a vast and often capricious
enterprise, beset by spiraling costs, untold waste, and a troubling
rate of error. Each of the major players - insurers, hospitals,
government, pharmaceutical companies and physicians - faces its own
specific stresses and turmoil.
Among these groups, physicians are reaching a pivotal moment,
crossing a historical fault line when their prestige, privilege and
pay are beginning to crumble, experts say.
Evidence of that decline shows in their attitudes. Last year,
when the Kaiser Family Foundation asked doctors what they thought of
their jobs, you might have thought they were polling migrant
mushroom workers.
BB Nearly 90 percent said morale had dropped in the last
five years. Only 1 percent said it had gone up.
BB Nearly half said they would not recommend the medical
profession as a career for a young person.
BB Three-quarters said the time they should be spending
with patients was being devoured by paperwork.
BB Most crucial for care, less than half felt they had the
authority to make clinical decisions that were best for their
patients.
What's driving doctors crazy is the same thing that exasperates
people who write software, edit newspapers, and build cars: The bean
counters have taken over.
Money is no longer just part of the equation. Too often, it's the
deciding factor.
Physicians are especially vulnerable to their pinstriped
overlords because, unlike most businesses, they can't simply raise
their prices when their costs go up. Payments to doctors are set by
the government or frozen in insurance contracts. By comparison, if
an attorney faxes a document, advises a client on the phone, or
thinks about a court case in front of his shaving mirror, he can
bill the client for his time. Doctors can't do that.
As malpractice insurance premiums have soared, zooming about 50
percent in each of the last two years, doctors have had to pay the
added cost out of their own pockets. Some can no longer find an
insurer to write them a policy. Many are now being lumped with bad
drivers, having to enroll in Pennsylvania's Joint Underwriting
Association, the state-run malpractice insurer of last resort.
Even doctors who aren't losing money are losing something that
many cherish even more: autonomy. Today, insurers often tell them
how to practice, whom to test, and what drugs to prescribe. Many
doctors now work under productivity requirements that force them to
see more patients and send them running from room to room, scurrying
like hamsters in a wheel. Increasingly, doctors are using their
precious office hours to lobby patients, handing out literature and
asking people to phone legislators to help save the healing
profession.
Meanwhile, a new patient-safety movement is measuring doctor
performance more closely than ever before. In Massachusetts, doctors
see their malpractice suits posted on a state-run Web site;
officials in Pennsylvania and New Jersey are considering similar
sites.
"It's not the halcyon days of the past, when they really didn't
answer to anybody," says John Zamzow, an Independence Blue Cross
vice president who oversees physician contracts.
Before managed care took hold in the 1980s, doctors and patients
shared the same goal: Patients wanted to get sophisticated care. And
doctors wanted to give it to them, without regard to cost. But that
changed as HMOs instituted procedures that held down expenses by
limiting care. Those measures have driven a wedge into the
traditional doctor-patient relationship, rewarding physicians for
doing less and making some patients question their doctors'
decisions.
It's hard to overstate the bitterness that doctors harbor toward
the managed-care companies. More than three-quarters told the Kaiser
Foundation that the firms had hurt their ability to tailor treatment
to patients' personal circumstances. Almost all say managed care has
increased their paperwork. It has definitely sapped the joy from
their work.
"It's not as much fun as it used to be," Haddonfield gynecologist
Joseph A. Riggs says.
Doctors might not be so bitter had they been raised in a previous
era, when physicians were less valued. But beginning in the early
1900s, doctors began to consolidate and expand their authority. For
the last 50 years, the prospect of becoming a physician - or
marrying one - was the grandest of dreams. Doctors were respected,
honored members of their communities, men and women - mostly men -
whose opinion was the last word on any subject. They were less MDs
than MDeities.
Yet today, many health and insurance publications don't even
grant the courtesy of calling them doctor. Now they're
grouped in with "care providers."
They shouldn't be surprised. More than 20 years ago, Princeton
University professor Paul Starr predicted the slide of the
profession in his classic book The Social Transformation of
Medicine.
The time when doctors could rule with "economic power and
cultural authority" was passing, he wrote. "The last decades of the
20th century are likely to be a time of diminishing resources and
autonomy for many physicians."
Eliot Freidson, a professor emeritus of sociology at New York
University who has studied the profession, believes doctors' current
turmoil is only a preview. The future will hold an ever-increasing
focus on cost. Shorter appointments for patients. Shrinking salaries
for doctors.
"Their expectation of what their practice is going to be is based
on things that have already disappeared," Freidson says. "The great
time when they were self-employed, and they could choose their
patients, bill and decide what to charge - these things are largely
gone."
To outsiders, Family Practice Associates of Upper Dublin looks to
be another flourishing business in a prosperous Montgomery County
suburb. The eight-doctor practice has added 1,000 new patients in
each of the last four years - without spending a dime on
advertising.
Normally, such strong annual growth is the hallmark of a booming
enterprise.
But not in medicine.
The reality is that rising costs, flat payments and an excess of
paperwork have put the practice on shaky ground. The doctors took
pay cuts - they earn 15 percent less than they did in 1994 - and the
practice has contributed to their retirement plans only once in the
last six years.
The practice is $50,000 in the red.
"We're pedaling harder and losing ground," says David J.
Badolato, the managing physician. His long-term diagnosis? "The end
is in three years if I do nothing."
Badolato, 53, is a fanatic for details, and he has tracked the
practice's performance with the zeal of someone who, after 25 years,
remains passionate about healing. He can tell you how many patients
each doctor sees a day, the reimbursement fees paid by different
insurers, even the number of phone calls his staff handles each year
- 81,000, four times the number answered by the Upper Dublin Police
Department.
In March, Badolato was asked to lecture colleagues from across
the nation on the challenge of maintaining high-quality health care
in today's marketplace. For years, he has compiled charts showing
how the practice exceeds the quality standards recommended for
diabetes, heart disease and other illnesses. Yet, in the inverse
world of modern medicine, quality hasn't helped the practice's
bottom line. In fact, it may be hurting it.
He and his colleagues say their efforts to comply with an
unwieldy sprawl of health-care regulations have mostly succeeded in
choking their office with paperwork. The practice now employs four
staff members to support every doctor - up from three a decade ago.
The doctors complain that their work has become as much secretarial
as medical, that an outside bureaucracy isolates them from patients
and forces them to spend hours performing arcane administrative
dances to reorder drugs and gain approval for routine procedures.
"The biggest problem, day to day, is everything competing for our
time," says Adam T. Turk, a physician in the practice. "As we are
bombarded by new things we have to do - mostly unreimbursed - we
have less time to perform our mission."
In the old days, when a patient needed a prescription, the doctor
would write a script to be filled at a drug store. Now, a vast
apparatus aimed at slowing the rising cost of drugs has been created
to look over the doctor's shoulder. Many prescription-drug insurance
plans now come with formularies, lists of preapproved drugs. If the
doctor prescribes a drug that's not on the list, the insurer may not
pay for it.
Insurance companies don't like to pay for newer, higher-priced
brand-name drugs, preferring that doctors try to substitute older
medicines or lower-cost generics.
And, because different health plans often have conflicting
formularies, doctors frequently find themselves scrambling to find a
compromise drug. Badolato and his colleagues estimate that 20
percent of their prescriptions are rejected for one reason or
another. Something that used to be simple has now become burdensome.
Insurance executives say the restrictions are sorely needed,
because doctors showed no interest in restraining costs. Doctors
view the formularies as an intrusion, saying the drug that emerges
from this negotiation may not be best for the patient.
"It's no longer ((about)) what I believe is good for you," says
Ira Z. Gerstman, a doctor who helps Badolato manage the practice.
In many ways, Upper Dublin Associates is a microcosm of the state
of family practice - which has long been recognized as the front
line of medical care, but is now threatened with extinction. Young
doctors don't want to hear about 15 percent pay cuts. So they're
pursuing other specialties. Nationally, the percentage of
medical-school graduates who enter family practice has dropped for
six straight years.
"If things continue as they are, you'll see the family doctor
disappear," says James C. Martin of San Antonio, Texas, president of
the American Academy of Family Physicians. "If trends continue,
there probably won't be family practice 30 years from now. That
should be frightening to everybody."
The Upper Dublin doctors speak angrily about how outside agencies
have grafted a multitude of trivial, tangling duties onto their
practice. Near the top of that list is what's known as a "pre-cert."
When doctors order a sophisticated treadmill stress test or a
magnetic resonance imaging scan for an HMO patient, they often must
apply to the insurer for a pre-certification. That's a document that
says the insurance company has reviewed the request and agreed that
the procedure is necessary.
Doctors say the process is often an empty exercise. The tests are
nearly always approved - after time is spent on additional faxes or
phone calls.
"There seems to be no rationale for doing it, so why are we doing
it?" asks Colleen Devinney, another physician in the Upper Dublin
practice.
In the face of these rising demands, Badolato says, the practice
has struggled to keep the average patient visit at a full 15
minutes, believing a shorter time would compromise the quality of
care.
"You can't hear about depression or erectile dysfunction in seven
minutes," Badolato says. "You just can't crunch it down too much.
The day I have to do that, I'll quit."
That day may be coming. Badolato recently learned that his
malpractice insurance company will be leaving the state. It looks as
if his $10,000-per-doctor rate will more than double.
"Those are devastating numbers," he says. "It basically means
that either you quit or you take it again out of the doctor's
salary. Where else does it come from?"
It's hard to feel sorry for doctors, mostly for one reason: They
pull down salaries the typical working stiff can only dream about.
Any discussion of rising malpractice-insurance costs or dwindling
reimbursements must also consider pay - and doctors earn more than
most people.
When a rookie assembly-line foreman shows up for work at a plant
in Akron, Ohio, he can expect to earn $30,612, according to data
compiled by the Wall Street Journal. In San Francisco, a new
assistant director at an art gallery will earn about $50,276, and a
librarian in Peoria, Ill., will start at $20,453.
But the general practitioner - the lowest-paid and
least-specialized of doctors - can expect to start at $125,000 a
year, according to the National Association of Physician Recruiters.
Specialists will earn as much as $200,000 in their first year.
Moreover, within three years the doctors' salaries will soar: To
an average of $279,000 for cancer doctors, $300,500 for
cardiologists, and $559,000 for cardiovascular surgeons.
"Before managed care, physicians were paid more to do more, and
all the fat in the health-care system went to physicians' salaries -
to the tune of an average 10 to 15 percent salary increase per
year," University of Pennsylvania bioethics professor Glenn McGee
wrote on MSNBC.com.
Many people don't begrudge doctors' their high pay - who better
to earn a good salary than the person making life-and-death
decisions? And doctors point out that everything is relative - their
best-paid brethren earn a fraction of the $116 million that Tenet
Healthcare Corp. paid former C.E.O. Jeffrey C. Barbakow last year.
Tenet is the for-profit company that owns eight area hospitals.
Doctors in the Philadelphia region say they're underpaid compared
with their colleagues elsewhere, because the economic trends that
bedevil medicine are more pronounced here. That makes it hard for
practices to hire young doctors or find replacements for those who
leave.
And doctors point out that those big beginning salaries come
tethered to a weight that people in other jobs don't bear: a ton of
debt. Medical school costs a fortune, and the loans accumulated
there will follow a doctor for years.
Last year, at the moment the typical med-school student collected
his or her diploma, he owed $104,000 in loans, according to the
American Medical Association. In interviews, several local doctors
asserted that the number was far too low, that the actual debt is
closer to $200,000.
After graduation, new doctors generally spend three years
training as residents, usually at a hospital, where they work for
peanuts - 12 to 18 hours a day for $30,000 to $50,000 a year. By the
end of their residency, the average debt will have grown by about 15
percent, according to the AMA.
It's the lower-paid family practice doctors who have the hardest
time repaying those loans.
"Our medical debt exceeds the mortgage of our house," says Upper
Dublin's Devinney, whose husband is also a physician. "We are living
week to week."
Last summer, when G. Fred DiBona attended a casual dinner party
at a friend's oceanfront home in Margate, N.J., he was looking
forward to enjoying the fresh sea breezes.
It wasn't long before a storm blew in. As DiBona tells it, half
the 80 guests were doctors, and when they found out who he was, many
began circling him like seagulls over a fish.
Because DiBona, as president of Independence Blue Cross, has
considerable say in how much doctors are paid for providing care to
their patients. Doctors view IBC as a prime source of their misery,
a callous corporate machine that holds monopoly power over the
Philadelphia market. And DiBona is its public face.
That night, as the questioning grew hotter, the hostess' daughter
fled to the kitchen, fetching her mother to rescue DiBona. The
hostess called him the next morning - in tears - to apologize.
"My comment was, 'That was easy stuff,' " DiBona recalls. " 'You
should come in on a Monday morning.' "
If you did walk into DiBona's 45th-floor office, the first thing
you would notice is the industrial-size jar of Tums on his desk. The
antacids were placed there only half-jokingly, a symbol of the
pressures he's facing.
DiBona says he's the man in the middle, caught between doctors
who demand higher reimbursements and employers who insist on
reasonable premiums.
"You feel as though you're in a vise," DiBona says. "You want to
do the right thing for everyone. You want to be fair-handed. Every
time you increase a physician reimbursement, you increase the cost
for your customer."
Moreover, he and other Blue Cross officials say doctors' feverish
descriptions of dwindling reimbursements are only partly accurate.
True, reimbursements hardly rose during the 1990s. But since August
2001, the company says, fees to doctors have gone up 21 percent.
"You'll never hear them say, 'IBC doesn't pay us enough, even
though they've come up 21 percent recently,' " says Zamzow, the
Independence vice president.
Independence Blue Cross' total medical expenses have doubled in
the last four years. That's created real hardship for employers who
have to pay higher premiums, and for employees who have to forgo pay
raises or even give up their coverage.
People in this region have unusually good access to health care,
including teaching hospitals that offer the latest technological
advances, and they take full advantage of it. One measure of
health-care use is the total number of days per year that insured
patients spend in the hospital. Nationally, the average is 682 days
per 1,000 members. Here, it's 846 - almost 25 percent higher. That's
a lot of extra patients and extra care - and extra cost, DiBona
points out.
Still, he says, there's no question the health-care industry has
been rough on physicians.
"If I had the power to simply write blank checks for them, I
would," DiBona says. "But I have a whole different constituency to
address."
And that means DiBona is likely to face more dinner-party
inquisitions. "To a person who would be observing it for the first
time, they would probably say, 'Wow.' For me it wasn't 'Wow,' "
DiBona says. "It's more of a sense that this is really a tough
business."
It's a clear and sunny Monday, the start of the workweek, but at
midmorning Stephen Emanuel is not at his office treating patients.
He's hunched over his kitchen table, drinking coffee.
"I'm retired. I'm out. That's it," he says flatly. His former
patients' medical records fill several filing cabinets in his
garage.
He wishes it were different. But Emanuel, a 66-year-old ob-gyn,
says he's been forced out of medicine, compelled to give up the work
he loves because of the spiraling cost of malpractice insurance. In
many ways his story is that of modern obstetrics - great personal
satisfaction and terrible legal risk.
For most of 35 years, Emanuel delivered babies and performed
surgery, maintaining a two-office practice with privileges at
Lankenau Hospital in Wynnewood. He cared about his patients, he
says, and they cared about him.
Malpractice rates intruded on that relationship. Emanuel's
insurance, which cost $100 in his first year, would have hit $89,000
two years ago, had he been able to afford it.
At the same time, reimbursements were dropping. In the early
1980s, insurers paid him $2,500 to provide seven months of care to a
pregnant woman - prenatal services, delivery, and postpartum
follow-up. By the end, he says, that fee had dropped to $1,500. (The
fee has since rebounded to $2,000, according to Independence Blue
Cross.)
Among specialists, obstetricians bear tremendous legal liability,
because they're responsible not just for births but for any illness
that could be traced to the deliveries for the next 23 years,
Emanuel says.
That's why annual rates for some obstetricians have reached
$150,000 in Philadelphia.
Emanuel bailed out long before it reached that level.
By 1997, his insurance was costing him $46,200 a year, an
unaffordable drain on his solo practice. The next year, he tried to
save money by lessening his coverage, switching from what is known
as "occurrence" insurance to what is called "claims made." The first
covers all claims, whenever they may be filed, while the second
covers only those filed during the period of the policy.
That lowered his bill to about $37,300. But within two years, it
had crept back up to $46,200. Worse, his new bill alerted him that
in 2001 his premium would be $89,000.
So in February 2001, Emanuel stopped performing surgery and
delivering babies. By eliminating those risky procedures, he sliced
his bill to $29,750. About the same time - already dissatisfied with
low HMO reimbursements - he stopped accepting insurance and asked
his patients to pay cash. Some patients stopped coming.
In early 2002, he reduced his practice further, to part-time,
bringing his insurance bill down to $18,500.
Emanuel estimates that, at that point, he wasn't even covering
his expenses. He didn't mind. He was secure financially, owning a
home in Broomall with his wife, Beverly S. Emanuel, who heads the
Human Genetics Division at Children's Hospital of Philadelphia.
"It was a hobby," he says.
Then, in March 2002, his malpractice insurer delivered the final
blow - a notice that he'd been undercharged and owed an additional
$13,000. In May 2002 he closed his doors.
"It's hard not to be angry," says Mary Ann Tyler, his office
manager for 18 years. "It was really painful to have to stop,
because it was really out of our control. . . . We're not trying to
buy him another Lexus. We're trying to keep the business open."
Now, 13 months into retirement, Emanuel says he'd like to
volunteer somewhere, to provide free care to women. But that would
require an insurance rider costing about $85,000, he says, and what
nonprofit group can afford that?
He hates for it to end this way. His father was a doctor,
practicing in Philadelphia for more than half a century, beginning
with house calls during the deadly influenza epidemic of 1918-19.
Emanuel grew up knowing he wanted to be a doctor, too. Today, his
children have followed him, his daughter a radiologist in Allentown,
his son a urologist in Washington.
"All my colleagues said, 'Why did you let them go into it?' " he
says. "I guess they're like me. I enjoyed it. They watched me enjoy
it. And they watched me get angry."
Contact staff writers Karl Stark and Jeff Gammage at 215-854-5363
and 215-854-2810, respectively.